Complete Home Renovations Atlanta Home Improvements "I make it a practice to not recommend contractors, vendors... etc. Ed Cholfin of AK is the one time I make an exception and recommend without hesitation"
- AK Client in Marietta, GA
 

AK In The News

AK At Your Service - Remodeling Article - July 2012 - "Sweating The Small Stuff"

   AK was happy to have Remodeling Magazine feature our outstanding customer service in their July 2012 edition! We take great pride in our work and our mission to deliver excellent service; that is why we were so proud to see some of our thoughts on customer service right there in "blue and white!"

At Your Service: Sweating The Small Stuff

 

“ATLANTA HAS SO MANY remodeling companies that if you highlight them all on a map with red dots, it looks like the city has chicken pox. At AK Complete Home Renovations, our goal is to make sure the process is as stress-free as possible for our clients.

We start with the basics: timely responses to email and phone calls; meeting clients on their schedule not ours; streamlining the process; and customizing the experience so clients are not bombarded or overwhelmed.

But the aspects of service we get the most positive feedback about are the little things that other firms often overlook. For example, before AK starts a project, an AK project manager will walk the client through their home to discuss all areas that will be affected by the construction, such as what furniture may need to move, what may need to be removed from walls, and what dedicated space the trade professionals will be using; where the dumpster will sit; and where materials may be stored.

Our goal is to set expectations early and to ensure that clients have the cleanest, most comfortable environment possible while we’re working in their home. We know this process is a disruption of their life, and we want to do everything we can to complete the job as quickly as possible without sacrificing quality.

STANDOUT STRATEGY

We often take on other chores that surprise our clients: we bring in the mail; sign for packages; and even return the trash cans to the house once they’re emptied. These actions show clients we care about them and their home. Even when the project is complete, our service doesn’t stop: We offer warranties on our work and regularly keep in touch with clients. We have been known to help them move back into their new space, assisting them with organizing their new kitchen or bath to make maximum use of all their new customized storage solutions. Only then can any company be more than a red dot on a map!”

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As a quality-focused contractor, AK Complete Home Renovations relies on GuildQuality's customer satisfaction surveying to help them deliver an exceptional customer experience.
 
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